Rainbow Housing Assistance Corporation SMS Privacy Policy

Effective Date: January 17, 2025

At Rainbow Housing Assistance Corporation ("we," "our," or "us"), your privacy is our priority. This SMS Privacy Policy outlines how we collect, use, and safeguard the personal information you provide when you participate in our SMS text messaging program ("Program").

1. Information We Collect

When you opt into our SMS Program, we may collect the following information:

• Personal Information: This includes your mobile phone number, which is necessary to deliver SMS messages to you.
• Usage Information: Details regarding your interactions with our SMS messages, such as message delivery status, timestamps, and response rates.

2. How We Use Your Information

We use the information collected to:

• Send you SMS messages, including alerts, updates, promotions, notifications, and other relevant information about our services.
• Respond to your inquiries or requests for assistance.
• Monitor and improve the effectiveness of our SMS Program.
• Ensure compliance with applicable laws and regulations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in delivering the SMS Program. These providers are obligated to maintain the confidentiality and security of your information.
• Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Rainbow Housing Assistance Corporation, our users, or others.

4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices

• Opt-Out: You may opt out of receiving SMS messages at any time by replying "STOP" or "QUIT" to any message. You will receive a confirmation message, and no further messages will be sent.
• Access and Update: You can request access to or updates of the personal information we have collected about you by contacting us at rainbowmission@rainbowhousing.org or calling 1-888-299-8915.

6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Children's Privacy

Our SMS Program is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be communicated via SMS or posted on our website. Your continued participation in our SMS Program after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our SMS Program, please contact us at:

Rainbow Housing Assistance Corporation
Email: rainbowmission@rainbowhousing.org
Phone: 1-888-299-8915

Thank you for trusting Rainbow Housing Assistance Corporation. We are committed to safeguarding your privacy and providing you with valuable services.