Resident Services Leadership Team

Director of Training and Compliance

Ms. Garcia has been working in the multifamily industry since 1998.  Her career includes the asset management of over 4,000 units in multiple states. Her experience with low-income Bond, Section 8, LIHTC assets, and market rate housing communities provides her with the knowledge and skills necessary to understand the importance of service-enriched housing.  Prior to her tenure with Rainbow she supported the onsite regional training for property management teams for multifamily communities in the area of accounting and marketing. As the Director of Training and Compliance, she is responsible for creating and implementing training programs and overseeing the development of Resident Service Coordinators nationally. Additionally, Ms. Garcia establishes performance metrics, evaluates productivity, and ensures the organization is in compliance with all contractual obligations to the provision of resident services for city, state, and federal agencies.

National Community Outreach Manager

Ms. Walsh holds a Bachelor’s in early childhood development and a Master’s in business management, both from Arizona State University. Prior to joining Rainbow Housing Assistance Corporation, Ms. Walsh was Director of Operations and Facilities for the Children’s Museum of Phoenix. Her duties included the original design, planning, and reconstruction of the Historic Monroe School building into what is now the Children’s Museum of Phoenix. After their grand opening, she continued her duties of staffing, training, and managing the day-to-day operations of the Museum for over two years. Ms. Walsh was also instrumental in the annual and ongoing fundraisers for the museum. With over 10 years working with low-income individuals and families her experiences have proven invaluable to Rainbow, as her duties serve the area of resource center development and program delivery.

National Community Outreach Manager

Ms. Marshall offers a “hands on” approach to case support management through a variety of proven techniques to engage resident participation toward self-sufficiency.  Prior to working for Rainbow Housing Assistance Corporation, Ms. Marshall spent six years serving as a Case Support Manager for Gulf Coast Community Services Association (GCCSA), the largest community action agency in the State of Texas.  During her time at GCCSA she was a part of a selective Outreach Team, forming local partnerships and spearheading projects in the community. Ms. Marshall is a certified Professional Resident Services Coordinator through the Ohio State University Science Center and has completed training for her credential for Green Property Management.  As the founder of GLOW, a community-based outreach to young women aspiring to achieve more, she fosters the mission of Rainbow in all facets of her life.

Resident Services Regional Director

Prior to joining the Rainbow Resident Programs and Services Division as the Senior Resident Services Coordinator, Mr. Jackson served in the United States Marine Corps for seven years from which he was honorably discharged.  Upon his release from the armed forces, Mr. Jackson went into the private sector where his talents could be best utilized.  In a previous position at the City of Houston Parks, Mr. Jackson served in the Recreation Assistance Department assisting community centers with afterschool programs and sports activities.   While employed at Ujima, Inc., Mr. Jackson served as the Site Coordinator for the Yvette W. Scales Neighborhood Network Center. Duties there included development of onsite programs and activities and long-term case management for residents striving for greater social and economic self-sufficiency.  Mr. Jackson holds a degree in Communication from Houston Community College.

Resident Services Leadership Team

Ms. Johnson a true native, born and raised in Georgia.  Over 40 years she has volunteered and worked in the Georgia counties of Cobb, Fulton, DeKalb, and the city of Atlanta, as well in the state of Maryland serving in an outreach capacity in communities. Prior to being a member of the Rainbow family, she worked with two management companies as a Resident Services Coordinator and at DeKalb County District Attorney’s office in child support, administration, and victim witness assistant. Ms. Johnson has been associated with several organizations for many years, such as Nesting Place (Executive Director – home for teen mothers under the care of DFCS), DeKalb Fatherhood Program (public relations and advocate), Smyrna Neighborhood Collaborative (Director), Jackson Memorial Family Outreach and Food Co-op (organizer), Eagle’s Nest Homeless Program (Board Member), Fisherman’s Net Family Life Center (Assistant Executive Director), Granny’s House in The Bowens Homes Housing Project (Board Member – program for abandoned children), Fortis College (Community Outreach Board), and Cobb County Youth Council Advisory Board.

Resident Services Leadership Team

Prior to starting her career in social services, Ms. Halsey was honorably discharged from the United States Air Force as a Security Specialist. Before joining the Rainbow Team in 2011, Ms. Halsey worked for three years for the largest community action agency in Texas. She started as a Case Worker and was promoted to a Case Worker Team Lead due to her leadership and ability to help multiple clients transition out of poverty.  During her time with the community action agency, her efforts were focused on providing services to her clients to assist them and their families to become self-motivated and independent. Ms. Halsey is a former Head Start parent and has worked for Head Start as a Family Service Specialist. She has a child with special needs and understands the difficulties in raising a family and maintaining a professional and personal balance in her life.  She provides onsite services in Houston as well as services to remote sites in Texas. In 2014, Ms. Halsey had the honor of receiving the highest Rainbow achievement award, Resident Services Coordinator of the Year. Her goal and passion in life has always been to give back to the community and help others to identify their goals and mentoring them to become self-sufficient.

Resident Services Leadership Team

As a competitive volleyball enthusiast, coach, make-up artist, owner of a local health supplement company, and mother of two boys, Ms. Skeen enjoys a very active lifestyle.  She found her passion in Rainbow through volunteering in 2008 and then relocated to Michigan.  She relocated back to Arizona and joined Rainbow in 2014 to support the remote delivery of programs and services.  Her career as a physical therapist technician fostered a strong desire to help people strive for more from themselves even in the most difficult of circumstances.  As part of the resident services leadership team with Rainbow, Ms. Skeen supports the delivery of programs and services to Texas, New Mexico, Florida, and Missouri. Her responsibilities include a variety of duties to assisting in developing, implementing, and providing a framework for the residents to work toward self-sufficiency to the greatest possible extent, recognizing the strengths and limitations of each resident.